tldr; if you’re unhappy, you get a refund, no-questions-asked, and we buy you a career book of your choice.
At Pathly, we only work with the best. Whether it’s the people we hire for our team or the mentors who help you accelerate your career, every individual is vetted and trained to deliver the best possible experience for you as a customer.
This isn’t just talk. While only a small percentage of customers leave their mentorship session dissatisfied, we know that 1 is too many. That’s why we’ve created the best refund policy in the world.
The World’s Best Refund Policy
If you aren’t totally thrilled by your experience with Pathly, we offer a no-questions-asked full-refund within 24 hours of your session.
We hate when companies make it difficult to get your money back and know from experience that it’s better business in the long run to lose out to the very few people who might take advantage of a pain-free policy than to lose out on the great customers who will be frustrated by a difficult one.
But wait! There’s more! On top of that refund, we’ll buy you a career-related book of your choice from Amazon and ship it to you at no cost.
Here’s how an email conversation might go so you know we aren’t kidding around:
You: Hey Pathly! I just finished a session and I’ve got to be honest, it just wasn’t what I was looking for. Can I get a refund?
Pathly: Hey! We’re very sorry for that. We’re refunding you now. Let us know if there’s a book you’ve been wanting to read that might help further your career and send us your mailing address so we can send it out 🙂 We hope you’ll give us another chance next time!
What Qualifies as “Not Thrilled?”
We’re leaving that ball in your court because we don’t want to create friction in the refund process. Maybe your mentor was a bad match for your goals. Maybe you thought you were signing up for something different than what you got.
One disclaimer: Pathly mentors can only do so much for you. We can show you what to do, but we can’t do it for you. Just like if you go to a gym and you don’t lift the weights, you probably shouldn’t blame the gym, if you use Pathly but are unwilling to put in the work, we ask that you don’t blame us.
That said, we won’t ask! We trust you to use your honest judgement in this decision and respect both yourself and our team.
Do I Have Options Besides a Refund?
Of course! If you want us to keep your money, we want to earn it. We’ll offer you a free session with a new mentor who can better help you accomplish your goals and the free book of your choice. If you want this option, just ask our team and we’ll send you a new scheduling link!
Who Do I Contact if I Want a Refund?
If you want a no-questions-asked refund please send an email to our team over at firstname.lastname@example.org and we’ll get the process started right away.
After we provide the refund, we might follow up to see if there’s anything we could have done differently to make the experience better for you. If you prefer not to answer, no worries at all!
This Sounds Incredible! How Can I Try it Out?
We thought you’d never ask. Since Pathly is risk-free, there’s no reason not to schedule a session! Visit our signup page and pick an option and a date that works for you. We’ll be in touch soon once you schedule.